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Consumers wishing to file a complaint against a mortgage broker or a licensed mortgage broker residential Mortgage loan originator should complete, sign and send a complaint form to the Texas department of Savings and Mortgage Lending, at 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint Forms and instructions may be downloaded and printed from the department's website at WWW.SML.TEXAS.GOV A toll-free consumer hotline is available at 1-877-276-5550
The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage brokers residential mortgage loan originators. A written application for reimbursement from the recovery must be filed with and investigated by the deparment prior to the payment of a claim. for more ingormation about the recobery fund, please consult the department's web site at WWW.SML.TEXAS.GOV